Delivery Information

UK Delivery:

• Free delivery on orders over £30
• Standard delivery: £3.95 per order

We use reliable tracked services from Royal Mail, DPD, and UPS to ensure your order arrives safely.

We aim to deliver within 4 working days, provided the items are in stock and available. All goods will be dispatched to the address provided in your contact details, unless you specify a different delivery address at checkout.

The delivery charge of £3.95 (or free on orders over £30) is automatically calculated at checkout and covers your entire order, regardless of how many items are included.

International Delivery

• EU Delivery: £7.95 per order – allow up to 8 working days
  We use the IOSS system for EU orders up to €150, meaning VAT is collected at checkout and no extra charges should be due on delivery. Orders over €150 may be subject to local taxes and duties, payable by the recipient.
• USA Delivery: £9.95 per order – allow up to 10 working days
• Rest of World: £14.95 per order – allow up to 14 working days

Please note: delivery times are estimates and may be extended due to customs processing in the destination country.

Orders outside of the UK and EU may be subject to local taxes and import duties, which are the responsibility of the recipient. For further information, please contact us at manuscript@manuscriptpen.com.

Delivery Details

If you'd like your order sent to a different address, please make sure to enter those details during checkout.

When your parcel arrives, please check the contents against the enclosed Advice Note. If anything is missing or incorrect, contact our Customer Services team right away on +44 (0)1746 861 236, or use our Contact Us page to email us with the full details.

All orders and deliveries are subject to product availability.

Important Information

We make every effort to deliver within the time stated, but cannot accept liability for any losses caused by delayed delivery. This does not affect your statutory rights.